Refund Policy
Effective: 22 July 2026
1. Overview
At Custom WebBuild Studio, we are committed to delivering high-quality, professional website design and development services.
We understand that every project is unique, and customer satisfaction is important to us. This Refund & Cancellation Policy explains the circumstances under which cancellations and refunds may be requested.
Our services include custom website design, WordPress development, WooCommerce development, and related digital services.
2. Custom Website Development Services
All websites are developed according to the client’s individual requirements and the scope agreed upon before work begins.
Before starting a project, we provide a quotation outlining the agreed services, pricing, deliverables, and any applicable payment arrangements.
Clients have the opportunity to review their website and request revisions within the agreed project scope before final payment and ownership transfer.
3. Cancellation Before Work Begins
If a client wishes to cancel a project before development has started, any advance payment received will be refunded in full.
Cancellation requests must be submitted in writing to hello@custom-webbuild.store.
4. Cancellation After Development Has Started
If a client requests cancellation after development has begun, the refund amount will depend on the work already completed and applicable consumer rights.
Where permitted by law, we may deduct reasonable charges for services already performed and any previously agreed, non-recoverable third-party expenses.
Any remaining prepaid balance will be refunded.
We do not impose arbitrary cancellation penalties.
5. Refunds After Project Completion
Our standard process allows clients to review their completed website and request agreed revisions before making their final payment.
Once a website has been completed according to the agreed specifications, approved by the client, paid for, and delivered, refunds for a simple change of mind are generally not offered, except where required by applicable law.
However, if the delivered website materially differs from the agreed specifications, clients should contact us so that we can investigate and resolve the issue.
This policy does not limit any statutory rights relating to defective or non-conforming services.
6. Revisions and Customer Satisfaction
We aim to ensure that every completed website meets the requirements established in the original quotation.
Reasonable revisions included within the agreed project scope are provided without additional charges.
Requests involving new pages, additional features, significant design changes, or functionality not included in the original agreement may require a separate quotation.
If a website does not conform to the agreed specifications, we will work to correct the issue within a reasonable time and without additional charges where legally required.
Where a qualifying issue cannot be resolved, an appropriate price reduction or refund may be offered in accordance with applicable law.
7. Project Delays and Non-Delivery
We make reasonable efforts to complete projects within the estimated timeframe agreed with each client.
Timelines may change when additional requirements are introduced or necessary materials, approvals, or access credentials are delayed.
If we cannot deliver the agreed services within the applicable contractual timeframe, clients may be entitled to cancel and receive a full or partial refund, depending on the circumstances and applicable law.
If payment has been received but the agreed website is not delivered, we will investigate and provide an appropriate resolution, including a refund where required.
8. Third-Party Services
Some website projects may involve third-party products or services, including:
- Domain registration and hosting
- Premium WordPress themes or plugins
- Paid software licences
- External integrations and subscriptions
Any additional costs will be communicated and agreed upon before purchase.
Refunds for third-party purchases may depend on the provider’s terms and applicable consumer protection laws.
We remain responsible for our own contractual obligations and cannot exclude statutory liability simply because third-party services are involved.
9. Consumer Right of Withdrawal
Where applicable consumer protection laws provide a statutory right of withdrawal, those rights remain fully protected.
For eligible consumers in the European Union, the statutory withdrawal period for a distance contract for services is generally 14 days from the conclusion of the contract.
If the consumer expressly requests that services begin during this period, they may be required to pay a proportionate amount for services already provided if they subsequently withdraw.
Where services have been fully performed during the withdrawal period, the right of withdrawal may be lost if the consumer provided the legally required prior consent and acknowledgment.
Any applicable exceptions for digital content will be assessed according to the relevant legal requirements.
Nothing in this policy limits or overrides mandatory consumer protection rights.
10. PayPal Payments and Refunds
We accept payments through PayPal to provide customers with a secure and convenient payment experience.
Approved refunds will normally be issued to the original payment method.
Refunds due under a statutory right of withdrawal will be processed without undue delay and within 14 days of receiving a valid withdrawal notification, as required by applicable law.
Other approved refunds will be processed promptly. The time required for funds to appear in the customer’s account may depend on PayPal and the original funding method.
Customers are encouraged to contact us directly if they experience an issue with their project.
We aim to resolve concerns fairly and efficiently.
Customers retain any rights available under PayPal’s applicable buyer protection procedures and relevant consumer protection laws.
11. How to Request a Refund
To request a cancellation or refund, please contact:
Business: Custom WebBuild Studio
Website: https://custom-webbuild.store
Email: hello@custom-webbuild.store
Please provide your name, project details, payment reference (if applicable), and a brief description of your request.
We aim to respond to refund enquiries within two business days.
Each request will be reviewed according to the agreed project terms, work completed, and applicable law.
12. Policy Updates
Custom WebBuild Studio may update this policy to reflect changes in our services, business practices, or legal requirements.
The policy applicable to an existing project will not be changed retroactively to remove the customer’s agreed or statutory rights.
Last updated: July 22, 2026